Our client, an emerging D2C brand operating across Shopify and Amazon, was looking for a multi-skilled virtual assistant to manage daily operations, especially across social media, order fulfillment, and product visibility. With limited internal bandwidth, the client needed a partner who could keep their online store, customer engagement, and product listings optimized at all times.
Orders Managed
Product Listings Updated
High client satisfaction rate
Creatives Designed
The Challenge
The client faced an operational crunch while trying to grow on two major platforms—Amazon and Shopify.
Key challenges included:
Responding promptly to product inquiries on social media.
Managing order updates, tracking, and fulfillment issues across platforms.
Maintaining visual and promotional consistency across marketplaces.
Keeping product listings updated and optimized.
Designing fresh visuals to support new campaigns and launches.
They required a social media virtual assistant who understood the overlap between commerce, marketing, and visual branding.
What did Tasks Expert do?
We delivered structured support through a combination of tools and platforms to ensure every task was handled with precision and pace:
Order Management on Amazon & Shopify
Monitored and updated order statuses daily.
Coordinated with fulfillment partners for shipping delays, returns, and tracking issues.
Ensured all product listings had the latest images, prices, and stock levels.
Social Media Management
Managed direct messages and comment inquiries on Instagram and TikTok.
Responded to buyer queries promptly to improve engagement and trust.
Scheduled story and post campaigns for promotions and seasonal offers.
Marketplace Coordination
Ensured parity between Amazon and Shopify listings (titles, SKUs, tags).
Flagged and fixed any inconsistencies in product visibility or reviews.
Helped with backend tasks such as discount setup, inventory syncing.
Content Creation with Canva
Designed story creatives, carousel posts, and promo videos.
Maintained visual branding across all assets.
Created quick-turnaround graphics for product launches, festive sales, and influencer shout-outs.
The Results
- Flawless Multi-platform Sync
- Faster Customer Responses
- More Clicks, More Sales
- All-in-One Assistant
