Our client operates in the eCommerce space and receives a high volume of daily product inquiries via email and social media. Prompt responses and visually engaging content are critical to maintaining brand trust and converting interest into sales.
REVIEWS
Properties managed
High client satisfaction rate
Increased transaction efficiency
The Challenge
The client was struggling to keep up with an increasing number of product-related inquiries coming through Gmail, TikTok, and Instagram. This was affecting response time, customer satisfaction, and ultimately conversions. They also lacked a consistent visual content strategy for social platforms.
What did Tasks Expert do for Email & Social Media Management?
Tasks Expert provided end-to-end support for Email & Social Media Management with visual content creation:
✉️ Email Management with Gmail
Monitored and organized daily product inquiries and customer queries.
Responded promptly with accurate product information, shipping details, and order support.
Maintained a clean and prioritized inbox to ensure no lead or issue was overlooked.
📲 Social Media Management on TikTok & Instagram
Actively monitored DMs and comment sections for customer questions.
Replied with appropriate and timely responses to enhance community engagement.
Escalated potential leads or complaints to the client instantly for resolution.
🎨 Visual Content Creation with Canva
Designed Instagram Stories, feed posts, and TikTok thumbnails aligned with the brand’s style.
Created visual templates for common Q&A topics to speed up response time and add brand personality.
Ensured all content was mobile-optimized and visually engaging.
The Results
- Faster Response Times
- Improved Social Engagement
- Consistent Brand Aesthetic
- Increased Lead Conversion
- Operational Efficiency
