Batu Batu Resort, located on a private island in Malaysia, offers eco-conscious luxury experiences with a focus on sustainability. Alongside the resort, the client also runs an environmental NGO, Tengah Island Conservation, which leads vital marine and island ecosystem conservation projects. With responsibilities spanning both business and personal domains, the client needed high-level executive assistance to stay organized and efficient across multiple priorities.
REVIEWS
Properties managed
High client satisfaction rate
Increased transaction efficiency
The Challenge
Balancing executive-level responsibilities for a resort, managing personal and family obligations, and overseeing a nonprofit organization created a complex operational environment. The client required a reliable Executive Assistant capable of managing varied tasks, ensuring deadlines were never missed, and keeping all workflows transparent and well-organized.
What did Tasks Expert do for Batu Batu Resort?
Tasks Expert delivered full-spectrum Executive Assistant support to simplify and structure the client’s workload across three key areas:
Batu Batu Resort – Business Task Management
Managed and followed up on daily and scheduled action items using Asana to track tasks, assign responsibilities, and gather progress updates from relevant team members.
Maintained transparent records and communicated weekly progress reports to ensure operations remained aligned and accountable.
Personal & Family Assistance
Handled time-sensitive personal responsibilities involving the client’s husband, son, and daughter, including:
School administration matters
Insurance coordination
Travel booking and itinerary planning
Monitored documentation and due dates using Outlook and ensured follow-ups were executed with precision.
Tengah Island Conservation – NGO Support
Tracked and monitored critical compliance deadlines, such as:
Government filings
Form submissions
Donor and project reports
Sent timely reminders, ensured accurate submissions, and helped maintain smooth operations for the conservation organization.
Provided coordination assistance for ongoing environmental programs and event documentation.
The Results
- Streamlined Multi-Channel Operations
- Improved Workflow Transparency
- Reliable Personal Support
- NGO Compliance Success
- Peace of Mind
