Refund policy

Refund Policy

for Tasks Expert

  1. Policy Overview

This Refund Policy governs payments made for services provided under the Tasks Expert Global Services brand and operated by Tasks Elite IT Solutions LLC, United Arab Emirates (“Company”).

By purchasing, subscribing to, or using our services, the Client acknowledges that they have read, understood, and agreed to this Refund Policy.

Due to the nature of digital services, virtual workforce allocation, and operational resource planning, all payments are treated as final unless otherwise stated herein.

  1. Non-Refundable Services

Unless explicitly stated otherwise in writing, the following services are strictly non-refundable:

  • Virtual Assistant Services
  • Administrative Support Services
  • Data Entry & CRM Services
  • Research Services
  • Web Design & Development
  • Social Media Management
  • Content Management Services
  • IT Support Services
  • Cybersecurity Support
  • Video Editing Services
  • Digital Operations Services
  • Consulting Services
  • Strategy or advisory services
  • Dedicated staff assignments
  • Subscription plans
  • Retainer services
  • Hourly service blocks

Once service resources have been allocated, payments cannot be reversed.

  1. Subscription & Retainer Services

For subscription-based or retainer-based services:

  • Fees are billed in advance for each billing cycle.
  • Cancellation affects future billing cycles only.
  • No prorated refunds are issued for partially used billing periods.
  • Unused hours do not carry monetary value.

If the Client cancels a subscription mid-cycle, the service will continue until the end of the paid billing period.

  1. Trial Services

Trial services, pilot engagements, or testing programs are:

  • Limited in scope
  • Non-transferable
  • Non-refundable

Trial services are provided solely for evaluation purposes and do not create any obligation for long-term service.

  1. Situations Where Refunds Are Not Provided

Refunds will not be granted under the following circumstances:

  • Change of mind by the Client
  • Client business closure or restructuring
  • Dissatisfaction without material breach of service scope
  • Client failure to provide instructions, credentials, or content
  • Delays caused by Client non-response
  • Underutilization of allocated service hours
  • Platform account suspension by third parties
  • Social media or search engine algorithm changes
  • Website hosting or internet outages
  • Third-party software failures
  • Time zone differences or scheduling conflicts
  • Personnel reassignment or replacement
  • Service pauses caused by the Client

The Company does not guarantee specific commercial results such as:

  • revenue growth
  • lead generation
  • search engine rankings
  • social media engagement
  • platform approvals

Accordingly, lack of such results does not qualify for refunds.

  1. Service Credits

If the Company determines that a material failure to deliver the agreed scope of services has occurred, the Company may, at its sole discretion, offer:

  • service credits
  • replacement personnel
  • corrective service delivery

Service credits:

  • cannot be converted into cash
  • cannot be transferred
  • expire within 60 days
  • cannot exceed the value of the affected monthly service

Service credits are the exclusive remedy available in the event of service disputes.

  1. Client Delays & Non-Response

If the Client fails to respond to communications or provide necessary instructions for 14 consecutive days, services may be paused.

During such periods:

  • subscription billing continues
  • project timelines extend automatically
  • refunds are not issued

Extended non-response may result in service termination without refund.

  1. Personnel Replacement

If assigned personnel become unavailable due to resignation, illness, or operational changes:

  • the Company will assign a replacement within commercially reasonable time
  • transition periods are not refundable
  • service continuity adjustments do not qualify for refunds
  1. Chargebacks & Payment Disputes

Clients agree not to initiate payment disputes or chargebacks without first following the contractual dispute escalation procedure.

Improper chargebacks constitute a material breach of the service agreement.

If a chargeback is initiated:

  • services may be suspended immediately
  • the Client remains liable for service fees
  • the Client may be responsible for banking fees, penalties, and legal costs

The Company reserves the right to pursue recovery through legal proceedings.

10.Payment Authorization & Dispute Waiver

By submitting payment for Services, the Client confirms that:

  • The Client has reviewed and accepted the Company’s Terms of Service, Refund Policy, and Dispute Resolution Policy.
  • The payment represents authorization for the purchase of digital and service-based work.
  • The Client understands that Services involve allocation of personnel and operational resources.

The Client agrees not to initiate chargebacks or payment reversals without first following the contractual dispute escalation procedure.

Unauthorized chargebacks may result in:

  • Immediate suspension of Services
  • Termination of the Agreement
  • Recovery of banking, administrative, and legal costs associated with the dispute

The Company reserves the right to submit all relevant contractual documentation, communication records, onboarding confirmations, and service delivery evidence to payment processors in order to contest improper disputes.

  1. Onboarding Activation Policy

Service onboarding includes but is not limited to:

  • Client intake review
  • Personnel allocation
  • Account setup
  • Project preparation
  • Access configuration
  • Operational planning

Once onboarding activities have commenced, the service is considered activated.

After service activation:

  • payments become strictly non-refundable
  • refunds will not be issued for cancellation or dissatisfaction
  • unused service hours do not convert into monetary value

This policy exists because operational resources and personnel capacity are reserved exclusively for the Client upon onboarding.

12.Client Cooperation Requirement

Successful delivery of services requires reasonable cooperation from the Client.

The Client agrees to provide:

  • timely instructions
  • necessary credentials
  • required materials or content
  • approvals for deliverables

If the Client fails to provide required cooperation, access, or feedback, the Company shall not be considered in breach of service obligations.

Service delays caused by Client inaction do not qualify for refunds, service credits, or payment reversals.

13.No Performance Guarantee

The Company provides services on a commercially reasonable efforts basis.

The Company does not guarantee specific outcomes including but not limited to:

  • revenue generation
  • lead generation
  • search engine rankings
  • social media growth
  • marketing conversions
  • platform approval

Accordingly, dissatisfaction based solely on business performance does not qualify for refunds.

  1. Payment Processing Fees

Payment processing fees charged by:

  • Stripe
  • PayPal
  • Payoneer
  • banks
  • other payment gateways

are non-refundable, even if a refund is exceptionally approved.

  1. Mandatory Legal Exceptions

Where mandatory consumer protection laws in a specific jurisdiction require refunds, any refund shall be limited to the minimum amount required by law.

  1. Refund Request Procedure

All refund-related requests must be submitted in writing through the official support channel.

Requests must include:

  • Client name
  • registered email address
  • invoice reference
  • description of the issue

The Company will investigate and respond within 14 business days.

  1. Policy Updates

The Company reserves the right to update or modify this Refund Policy at any time.

Updated versions will be published on the official website.

Continued use of services constitutes acceptance of the updated policy.

  1. Contact Information

Refund inquiries may be submitted to:

Tasks Expert Global Services

Operated by Tasks Elite IT Solutions LLC (UAE)

Email: support@tasksexpert.com

Website: https://tasksexpert.com