Refund policy

Refund Policy

for Tasks Expert Virtual Employee Services PVT LTD

Our refund policy for Tasks Expert membership fees is described in detail below. Please note, certain task-specific plans or services might have separate refund policies or contractual agreements. In such cases, the respective policies or contract terms will supplement this policy unless in direct contradiction, where the specific service or project contract terms will take precedence.

Billing Methodology:
Tasks Expert charges its customers at the beginning of each month according to the plan selected.

Refund Upon Cancellation or Downgrade:
In the event of a cancellation or downgrade, refunds are only considered if the client fulfills the stipulated notice period. After accounting for the notice period and any pending dues, the remaining balance will be refunded. All cancellation and downgrade requests require a 60-day notice period.

Non-Refundable Situations:
1. Refunds are not offered for non-usage of plan hours. Rollovers are the only option in accordance with the terms and conditions of the plan.
2. Items purchased on the customer’s behalf, per their instructions, using their credit card are non-refundable.
3. After the first month of the subscription, refunds are not applicable.
4. A full refund is not possible under any circumstances.

In the Case of Service Deficiencies:
Tasks Expert is committed to correcting any identified service deficiencies. We will strive to rectify issues and rework the task, assignment, or project to deliver it back to the customer. Compensation for service deficiencies will only be offered in terms of additional service hours on a pro-rata basis. Complaints about service quality must be communicated to the Quality Department within three business days of receiving the completed task. If we don’t hear from you within this period, we’ll consider the service acceptable. All decisions regarding this matter by the company are final and binding. Note that all tasks are carried out on a best effort basis.

Exceptions and Liabilities:
Tasks Expert or its virtual assistants will not be liable for delays or deficiencies due to incomplete or late documentation from the customer, errors outside of our scope of work, customer’s inability to follow procedures, or any other reasons beyond our control.

Refund Processing:
Should a refund be processed, a 28% handling fee will be deducted from the actual amount. Refunds due to billing errors, referral discounts, or similar situations will be returned to your credit card. To prevent fraud, refunds are processed using the original payment method—no substitutions. For instance, if the payment was made using a Visa card, the refund will be issued to the same Visa card. Please note that you may incur credit card transaction fees or exchange rate fluctuations; these are controlled by your bank and the payment gateway, and we cannot predict or control these charges. Refunds will be issued within three business days of the resolution, though receipt timelines may vary based on your card or bank.

Disputed Charges:
In case of a disputed charge or any irregularity in your billing, please get in touch with our customer service team immediately. We will work swiftly to investigate the issue and, if a billing error is found, the necessary correction will be applied and the adjusted amount will be refunded to your credit card.

Change of Plans:
If you wish to upgrade or downgrade your plan, a pro-rated adjustment will be made to your account. If the change results in a credit balance, that amount will be applied to future billing periods. Refunds are not issued for credit balances resulting from plan changes.

Force Majeure:
Tasks Expert will not be held liable for any service delays, non-performance, or other issues beyond our control, such as natural disasters, power outages, or interruptions in third-party services that may affect our ability to provide services. In such cases, refunds will not be issued.

Waiver of Refund:
Should a refund be applicable under the terms of this policy and the customer chooses to waive their right to the refund, the amount can be applied to their Tasks Expert account as a credit for future use.

The interpretation of this refund policy, and the resolution of any disputes related to it, will be at the sole discretion of Tasks Expert. We reserve the right to change this policy at any time, and the revised policy will apply to all subsequent transactions.

The above policy complies with our obligations under applicable laws and regulations. We aim to ensure the utmost transparency and fairness in our refund policy. For further clarification or queries, please feel free to contact our customer service team.