Vinay R.
👋 About Vinay
Vinay is a highly experienced IT helpdesk virtual assistant with 5+ years of experience resolving IT tickets — accounts, software, remote troubleshooting and escalations. He handles complex helpdesk queues end-to-end and has guided junior VAs on AI-first working. Over the years he has closed 15,000+ IT tickets for US and UK teams with a 97% first-contact resolution rate. Certified in Claude AI, Zapier, ChatGPT and working hybrid from Tasks Expert's supervised Mumbai office, he delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one.
🎯 What Vinay Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Lead IT Helpdesk Support Executive — Tasks Expert
Runs the IT helpdesk for an international team: accounts, troubleshooting, onboarding and escalations.
IT Helpdesk Support Executive — Tasks Expert
Resolved IT tickets and managed user accounts for US companies. Promoted for consistent client results.
Desktop Support Engineer — Mumbai BPO
Supported workstation, network and access issues on a large Mumbai BPO floor.
Technical Support Executive — Mumbai IT services company
Provided remote desktop and account support for enterprise users.
⭐ Client Reviews 5.0 · 7 reviews
Tickets that used to sit for days close in hours now.
New hires are fully set up before their first morning coffee.
Explains fixes in plain English — our least technical people love him.
The knowledge base cut our repeat tickets by a third.
Calm during outages, thorough in the postmortem. Exactly what you want.
It's like having an IT department without the IT department cost.
Our customers regularly compliment the support now. That never happened before.
