Shreya W.
👋 About Shreya
Shreya is a top-tier IT helpdesk virtual assistant with 8+ years of experience resolving IT tickets — accounts, software, remote troubleshooting and escalations. She is the specialist long-term clients request by name, rebuilding messy helpdesk queues into smooth, automated operations. Over the years she has closed 15,000+ IT tickets for US and UK teams with a 97% first-contact resolution rate. Certified in Zapier, Gemini, AI Diagnostics, ChatGPT, Claude AI and working hybrid from Tasks Expert's supervised Mumbai office, she delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one. Clients pay for her judgement as much as her hours — and keep her for years.
🎯 What Shreya Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Specialist IT Helpdesk Support Executive — Tasks Expert
Runs the IT helpdesk for an international team: accounts, troubleshooting, onboarding and escalations. Owns the IT onboarding checklist for every new hire.
Expert IT Helpdesk Support Executive — Tasks Expert
Handled the most complex helpdesk queues for premium clients and mentored senior VAs.
Senior IT Helpdesk Support Executive — Tasks Expert
Managed helpdesk queues independently for international clients with consistently top ratings.
IT Helpdesk Support Executive — Tasks Expert
Resolved IT tickets and managed user accounts for US companies. Promoted for consistent client results.
Desktop Support Engineer — Mumbai BPO
Supported workstation, network and access issues on a large Mumbai BPO floor.
Technical Support Executive — Mumbai IT services company
Provided remote desktop and account support for enterprise users.
⭐ Client Reviews 5.0 · 11 reviews
The knowledge base cut our repeat tickets by a third.
Calm during outages, thorough in the postmortem. Exactly what you want.
It's like having an IT department without the IT department cost.
Our customers regularly compliment the support now. That never happened before.
Response times dropped from hours to minutes and stayed there.
Calm, polite and thorough — even with our most difficult callers.
Not a single missed call or dropped ticket in months. Total reliability.
The handover notes at the end of every shift are a small thing that changed everything.
Shreya sounds like part of our company, not an outsourced service. Customers cannot tell.
Tickets that used to sit for days close in hours now.
New hires are fully set up before their first morning coffee.
