Riya S.
👋 About Riya
Riya is a highly experienced customer service virtual assistant with 5+ years of experience resolving customer tickets across live chat, email and helpdesk platforms. She handles complex support queues end-to-end and has guided junior VAs on AI-first working. Over the years she has resolved 40,000+ tickets for US and UK brands while holding CSAT above 95%. Certified in AI Reply Drafting, Zapier, ChatGPT and working hybrid from Tasks Expert's supervised Mumbai office, she delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one.
🎯 What Riya Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Lead Customer Service Representative — Tasks Expert
Owns the full support queue for an international ecommerce brand: chat, email, orders, refunds and escalations.
Customer Service Representative — Tasks Expert
Handled Zendesk and live-chat queues for US and Australian brands. Promoted for consistent client results.
Chat Support Executive — Mumbai ecommerce company
Handled live chat and order support for a Mumbai ecommerce company.
Customer Support Executive — Mumbai BPO
Resolved inbound customer queries for a global account at a Mumbai BPO.
⭐ Client Reviews 4.9 · 6 reviews
The macro library and KB Riya built cut new-ticket volume by a third.
CSAT has held above 95% for two straight quarters.
Feels like a support DEPARTMENT, not one person.
Our customers regularly compliment the support now. That never happened before.
Response times dropped from hours to minutes and stayed there.
Calm, polite and thorough — even with our most difficult callers.
