Pallavi O.
👋 About Pallavi
Pallavi is a sharp, dependable customer service virtual assistant with 2+ years of experience resolving customer tickets across live chat, email and helpdesk platforms. Quick to learn and careful with detail, she turns hours of routine support queues into minutes with AI. Working hybrid from Tasks Expert's supervised Mumbai office and trained on ChatGPT, AI Reply Drafting, she is ready to start within 24 hours for clients across the USA, UK, Canada and Australia.
🎯 What Pallavi Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Junior Customer Service Representative — Tasks Expert
Owns the full support queue for an international ecommerce brand: chat, email, orders, refunds and escalations.
Customer Support Executive — Mumbai BPO
Resolved inbound customer queries for a global account at a Mumbai BPO.
⭐ Client Reviews 4.7 · 3 reviews
The macro library and KB Pallavi built cut new-ticket volume by a third.
CSAT has held above 95% for two straight quarters.
Very reliable for the price point. Give her a clear brief and it comes back done, on time, every time. Needs a little direction on brand-new tasks — fair for a junior.
