Mohit V.
👋 About Mohit
Mohit is a top-tier customer service virtual assistant with 8+ years of experience resolving customer tickets across live chat, email and helpdesk platforms. He is the specialist long-term clients request by name, rebuilding messy support queues into smooth, automated operations. Over the years he has resolved 40,000+ tickets for US and UK brands while holding CSAT above 95%. Certified in Zapier, Claude AI, Gemini, ChatGPT, AI Reply Drafting and working hybrid from Tasks Expert's supervised Mumbai office, he delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one. Clients pay for his judgement as much as his hours — and keep him for years.
🎯 What Mohit Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Specialist Customer Service Representative — Tasks Expert
Owns the full support queue for an international ecommerce brand: chat, email, orders, refunds and escalations. Owns the weekly CSAT report and macro library.
Expert Customer Service Representative — Tasks Expert
Handled the most complex support queues for premium clients and mentored senior VAs.
Senior Customer Service Representative — Tasks Expert
Managed support queues independently for international clients with consistently top ratings.
Customer Service Representative — Tasks Expert
Handled Zendesk and live-chat queues for US and Australian brands. Promoted for consistent client results.
Chat Support Executive — Mumbai ecommerce company
Handled live chat and order support for a Mumbai ecommerce company.
Customer Support Executive — Mumbai BPO
Resolved inbound customer queries for a global account at a Mumbai BPO.
⭐ Client Reviews 5.0 · 11 reviews
Response time went from 6 hours to 6 minutes. Reviews mention our support now.
Handles our angriest customers better than I do. Genuine de-escalation skill.
Refund requests regularly turn into exchanges. Mohit saves sales we'd have lost.
The macro library and KB Mohit built cut new-ticket volume by a third.
CSAT has held above 95% for two straight quarters.
Feels like a support DEPARTMENT, not one person.
Our customers regularly compliment the support now. That never happened before.
Response times dropped from hours to minutes and stayed there.
Calm, polite and thorough — even with our most difficult callers.
Not a single missed call or dropped ticket in months. Total reliability.
The handover notes at the end of every shift are a small thing that changed everything.
