Meera S.
👋 About Meera
Meera is a highly experienced IT helpdesk virtual assistant with 5+ years of experience resolving IT tickets — accounts, software, remote troubleshooting and escalations. She handles complex helpdesk queues end-to-end and has guided junior VAs on AI-first working. Over the years she has closed 15,000+ IT tickets for US and UK teams with a 97% first-contact resolution rate. Certified in Claude AI, Zapier, ChatGPT and working hybrid from Tasks Expert's supervised Mumbai office, she delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one.
🎯 What Meera Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Lead IT Helpdesk Support Executive — Tasks Expert
Runs the IT helpdesk for an international team: accounts, troubleshooting, onboarding and escalations.
IT Helpdesk Support Executive — Tasks Expert
Resolved IT tickets and managed user accounts for US companies. Promoted for consistent client results.
Desktop Support Engineer — Mumbai BPO
Supported workstation, network and access issues on a large Mumbai BPO floor.
Technical Support Executive — Mumbai IT services company
Provided remote desktop and account support for enterprise users.
⭐ Client Reviews 4.8 · 6 reviews
The knowledge base cut our repeat tickets by a third.
Calm during outages, thorough in the postmortem. Exactly what you want.
It's like having an IT department without the IT department cost.
Our customers regularly compliment the support now. That never happened before.
Response times dropped from hours to minutes and stayed there.
Calm, polite and thorough — even with our most difficult callers.
