Marcus P.
👋 About Marcus
Marcus is a highly experienced virtual live receptionist with 5+ years of experience answering business calls live, booking appointments and routing messages professionally. He handles complex call handling end-to-end and has guided junior VAs on AI-first working. Over the years he has answered tens of thousands of calls for US and UK businesses with near-zero missed-call rates. Certified in AI Call Notes, Zapier, ChatGPT and working hybrid from Tasks Expert's supervised Mumbai office, he delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one.
🎯 What Marcus Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Lead Live Receptionist — Tasks Expert
Answers and routes all inbound calls for a US business: bookings, messages, CRM logging and urgent escalation.
Live Receptionist — Tasks Expert
Handled live call answering and scheduling for US and UK companies. Promoted for consistent client results.
Call Centre Executive — Mumbai BPO
Answered high-volume inbound customer calls for an international account at a Mumbai BPO.
Front Office Executive — Mumbai corporate office
Managed the front desk, visitor handling and call routing for a Mumbai office.
⭐ Client Reviews 5.0 · 7 reviews
We haven't missed a call in months. Customers think Marcus sits in our office.
Bookings went up the moment a human started answering instead of voicemail.
Polite, unflappable, and fast. Even angry callers hang up happy.
The message relay to Slack is instant — I know about important calls in real time.
Callers ask for Marcus by name now. That's when we knew this worked.
Costs less than a part-time local receptionist and covers our whole business day.
Our customers regularly compliment the support now. That never happened before.
