Kritika O.
👋 About Kritika
Kritika is a sharp, dependable IT helpdesk virtual assistant with 2+ years of experience resolving IT tickets — accounts, software, remote troubleshooting and escalations. Quick to learn and careful with detail, she turns hours of routine helpdesk queues into minutes with AI. Working hybrid from Tasks Expert's supervised Mumbai office and trained on ChatGPT, Claude AI, she is ready to start within 24 hours for clients across the USA, UK, Canada and Australia.
🎯 What Kritika Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Junior IT Helpdesk Support Executive — Tasks Expert
Runs the IT helpdesk for an international team: accounts, troubleshooting, onboarding and escalations.
Technical Support Executive — Mumbai IT services company
Provided remote desktop and account support for enterprise users.
⭐ Client Reviews 4.9 · 3 reviews
The knowledge base cut our repeat tickets by a third.
Calm during outages, thorough in the postmortem. Exactly what you want.
Very reliable for the price point. Give her a clear brief and it comes back done, on time, every time. Needs a little direction on brand-new tasks — fair for a junior.
