Isha U.
👋 About Isha
Isha is an expert-level IT helpdesk virtual assistant with 6+ years of experience resolving IT tickets — accounts, software, remote troubleshooting and escalations. She designs AI-powered systems that save clients 20+ hours every week. Over the years she has closed 15,000+ IT tickets for US and UK teams with a 97% first-contact resolution rate. Certified in Claude AI, Zapier, Gemini, ChatGPT and working hybrid from Tasks Expert's supervised Mumbai office, she delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one. Clients pay for her judgement as much as her hours — and keep her for years.
🎯 What Isha Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Expert IT Helpdesk Support Executive — Tasks Expert
Runs the IT helpdesk for an international team: accounts, troubleshooting, onboarding and escalations. Owns the IT onboarding checklist for every new hire.
Senior IT Helpdesk Support Executive — Tasks Expert
Managed helpdesk queues independently for international clients with consistently top ratings.
IT Helpdesk Support Executive — Tasks Expert
Resolved IT tickets and managed user accounts for US companies. Promoted for consistent client results.
Desktop Support Engineer — Mumbai BPO
Supported workstation, network and access issues on a large Mumbai BPO floor.
Technical Support Executive — Mumbai IT services company
Provided remote desktop and account support for enterprise users.
⭐ Client Reviews 4.9 · 8 reviews
Not a single missed call or dropped ticket in months. Total reliability.
The handover notes at the end of every shift are a small thing that changed everything.
Isha sounds like part of our company, not an outsourced service. Customers cannot tell.
Tickets that used to sit for days close in hours now.
New hires are fully set up before their first morning coffee.
Explains fixes in plain English — our least technical people love her.
The knowledge base cut our repeat tickets by a third.
Calm during outages, thorough in the postmortem. Exactly what you want.
