Helen R.
👋 About Helen
Helen is a highly experienced virtual live receptionist with 5+ years of experience answering business calls live, booking appointments and routing messages professionally. She handles complex call handling end-to-end and has guided junior VAs on AI-first working. Over the years she has answered tens of thousands of calls for US and UK businesses with near-zero missed-call rates. Certified in AI Call Notes, Zapier, ChatGPT and working hybrid from Tasks Expert's supervised Mumbai office, she delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one.
🎯 What Helen Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Lead Live Receptionist — Tasks Expert
Answers and routes all inbound calls for a US business: bookings, messages, CRM logging and urgent escalation.
Live Receptionist — Tasks Expert
Handled live call answering and scheduling for US and UK companies. Promoted for consistent client results.
Call Centre Executive — Mumbai BPO
Answered high-volume inbound customer calls for an international account at a Mumbai BPO.
Front Office Executive — Mumbai corporate office
Managed the front desk, visitor handling and call routing for a Mumbai office.
⭐ Client Reviews 4.8 · 6 reviews
The message relay to Slack is instant — I know about important calls in real time.
Callers ask for Helen by name now. That's when we knew this worked.
Costs less than a part-time local receptionist and covers our whole business day.
Our customers regularly compliment the support now. That never happened before.
Response times dropped from hours to minutes and stayed there.
Calm, polite and thorough — even with our most difficult callers.
