Grace U.
👋 About Grace
Grace is an expert-level IT support virtual assistant with 6+ years of experience managing a business's day-to-day IT — accounts, devices, cloud tools and security basics. She designs AI-powered systems that save clients 20+ hours every week. Over the years she has kept the IT of US small businesses running — accounts, devices, backups and security — without an internal IT team. Certified in Claude AI, Zapier, Gemini, ChatGPT and working hybrid from Tasks Expert's supervised Mumbai office, she delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one. Clients pay for her judgement as much as her hours — and keep her for years.
🎯 What Grace Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Expert IT Support Assistant — Tasks Expert
Manages complete IT operations for an international business: accounts, devices, cloud tools, backups and security hygiene. Maintains the IT runbook and quarterly security checklist.
Senior IT Support Assistant — Tasks Expert
Managed IT operations independently for international clients with consistently top ratings.
IT Support Assistant — Tasks Expert
Handled Microsoft 365 and device support for US companies. Promoted for consistent client results.
System Support Engineer — Mumbai corporate office
Maintained workstations, printers and network access for a Mumbai corporate office.
IT Support Executive — Mumbai IT services company
Provided desktop and network support to business clients of a Mumbai IT services firm.
