Home / Browse VAs / Christina W.
Christina W. Specialist IT Support Assistant
✨ AI Tools Pro ✨ Automation Pro Available Now

Christina W.

Specialist IT Support Assistant
★★★★★ 5.0 · 11 reviews · 96% client retention
💼
8+ yrs
Experience
🌍
Any
Timezone
🏢
Mumbai
Office
💻
Hybrid
Work Mode
<30 mins
Avg response
✅ Verified VA🔒 NDA Signed🔁 Free Replacement🏆 Top Rated👑 Elite Specialist

👋 About Christina

Christina is a top-tier IT support virtual assistant with 8+ years of experience managing a business's day-to-day IT — accounts, devices, cloud tools and security basics. She is the specialist long-term clients request by name, rebuilding messy IT operations into smooth, automated operations. Over the years she has kept the IT of US small businesses running — accounts, devices, backups and security — without an internal IT team. Certified in Zapier, Gemini, AI Diagnostics, ChatGPT, Claude AI and working hybrid from Tasks Expert's supervised Mumbai office, she delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one. Clients pay for her judgement as much as her hours — and keep her for years.

🎯 What Christina Can Do

Manage users, licences and access cleanly
Set up and troubleshoot any device remotely
Keep backups running and tested
Handle security basics properly
Coordinate vendors and internet issues
Document everything in a living runbook
🔥 Replaces a $7,700/mo local IT support hire — for just $1,680/mo

🏆 Key Achievements

🔐
<1 hr
New-hire full tech setup time
96%
Client retention rate
📅
8+
Years of hands-on experience

⚙️ Skills & Expertise

Core Skills

Security HygieneDevice SetupBackup ManagementVendor CoordinationIT DocumentationWindows & Mac SupportMicrosoft 365 AdministrationGoogle Workspace AdminNetwork TroubleshootingCloud Storage Management

🤖 AI Tools Certified

✨ Zapier✨ Gemini✨ AI Diagnostics✨ ChatGPT✨ Claude AI

🎓 Education & Certifications

🎓
BSc IT
Mumbai University · 2018
📜
Google IT Support Certificate
Google · 2023
🏅
Microsoft 365 Fundamentals
Microsoft · 2023
🎖️
Certified ChatGPT Professional
OpenAI Academy · 2024

🌐 Languages Known

🇬🇧 English · Fluent 🇮🇳 Hindi · Native 🇮🇳 Urdu · Native

🛠️ Software & Platforms

🔐
Microsoft 365 Admin
Users, mail & licences
⚙️
Google Admin
Workspace management
🖥️
TeamViewer
Remote fixes
🔑
1Password
Access & credentials
🛡️
Cloudflare
DNS & security
📚
Notion
IT runbook
💬
Slack
Support channel

📋 Experience Highlights

💼

Specialist IT Support Assistant — Tasks Expert

3+ years · Current

Manages complete IT operations for an international business: accounts, devices, cloud tools, backups and security hygiene. Maintains the IT runbook and quarterly security checklist.

🧑‍💼

Expert IT Support Assistant — Tasks Expert

1 year

Handled the most complex IT operations for premium clients and mentored senior VAs.

🧑‍💼

Senior IT Support Assistant — Tasks Expert

1 year

Managed IT operations independently for international clients with consistently top ratings.

🧑‍💼

IT Support Assistant — Tasks Expert

1 year

Handled Microsoft 365 and device support for US companies. Promoted for consistent client results.

🧑‍💻

System Support Engineer — Mumbai corporate office

1 year

Maintained workstations, printers and network access for a Mumbai corporate office.

🧑‍💻

IT Support Executive — Mumbai IT services company

1 year

Provided desktop and network support to business clients of a Mumbai IT services firm.

$10.5/hr
from $53/mo