Catherine W.
👋 About Catherine
Catherine is a top-tier virtual live receptionist with 8+ years of experience answering business calls live, booking appointments and routing messages professionally. She is the specialist long-term clients request by name, rebuilding messy call handling into smooth, automated operations. Over the years she has answered tens of thousands of calls for US and UK businesses with near-zero missed-call rates. Certified in Zapier, Gemini, Claude AI, ChatGPT, AI Call Notes and working hybrid from Tasks Expert's supervised Mumbai office, she delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one. Clients pay for her judgement as much as her hours — and keep her for years.
🎯 What Catherine Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Specialist Live Receptionist — Tasks Expert
Answers and routes all inbound calls for a US business: bookings, messages, CRM logging and urgent escalation. Maintains the escalation matrix the whole client team relies on.
Expert Live Receptionist — Tasks Expert
Handled the most complex call handling for premium clients and mentored senior VAs.
Senior Live Receptionist — Tasks Expert
Managed call handling independently for international clients with consistently top ratings.
Live Receptionist — Tasks Expert
Handled live call answering and scheduling for US and UK companies. Promoted for consistent client results.
Call Centre Executive — Mumbai BPO
Answered high-volume inbound customer calls for an international account at a Mumbai BPO.
Front Office Executive — Mumbai corporate office
Managed the front desk, visitor handling and call routing for a Mumbai office.
⭐ Client Reviews 5.0 · 11 reviews
The message relay to Slack is instant — I know about important calls in real time.
Callers ask for Catherine by name now. That's when we knew this worked.
Costs less than a part-time local receptionist and covers our whole business day.
Our customers regularly compliment the support now. That never happened before.
Response times dropped from hours to minutes and stayed there.
Calm, polite and thorough — even with our most difficult callers.
Not a single missed call or dropped ticket in months. Total reliability.
The handover notes at the end of every shift are a small thing that changed everything.
Catherine sounds like part of our company, not an outsourced service. Customers cannot tell.
We haven't missed a call in months. Customers think Catherine sits in our office.
Bookings went up the moment a human started answering instead of voicemail.
