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Ashish N. Junior IT Helpdesk Support Executive
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Ashish N.

Junior IT Helpdesk Support Executive
★★★★★ 4.8 · 4 reviews · 89% client retention
💼
2+ yrs
Experience
🌍
Any
Timezone
🏢
Mumbai
Office
💻
Hybrid
Work Mode
<4 hrs
Avg response
✅ Verified VA🔒 NDA Signed🔁 Free Replacement

👋 About Ashish

Ashish is a sharp, dependable IT helpdesk virtual assistant with 2+ years of experience resolving IT tickets — accounts, software, remote troubleshooting and escalations. Quick to learn and careful with detail, he turns hours of routine helpdesk queues into minutes with AI. Working hybrid from Tasks Expert's supervised Mumbai office and trained on ChatGPT, Claude AI, he is ready to start within 24 hours for clients across the USA, UK, Canada and Australia.

🎯 What Ashish Can Do

Resolve IT tickets fast — first contact
Manage accounts, access and onboarding
Troubleshoot remotely on any device
🔥 Replaces a $4,200/mo local IT support hire — for just $720/mo

🏆 Key Achievements

🖥️
97%
First-contact resolution rate
89%
Client retention rate
📅
2+
Years of hands-on experience

⚙️ Skills & Expertise

Core Skills

Helpdesk TicketingRemote TroubleshootingWindows SupportAccount AdministrationSoftware Installation

🤖 AI Tools Certified

✨ ChatGPT✨ Claude AI

🎓 Education & Certifications

🎓
BSc IT
K.J. Somaiya College Mumbai · 2024
📜
Google IT Support Certificate
Google · 2025

🌐 Languages Known

🇬🇧 English · Fluent 🇮🇳 Hindi · Native 🇮🇳 Marathi · Native

🛠️ Software & Platforms

🎫
Freshservice
Ticket queues & SLAs
🖥️
TeamViewer
Remote troubleshooting
🔐
Microsoft 365 Admin
Accounts & access
⚙️
Google Admin
Workspace management

📋 Experience Highlights

💼

Junior IT Helpdesk Support Executive — Tasks Expert

1+ years · Current

Runs the IT helpdesk for an international team: accounts, troubleshooting, onboarding and escalations.

🧑‍💻

Technical Support Executive — Mumbai IT services company

1 year

Provided remote desktop and account support for enterprise users.

Client Reviews 4.8 · 4 reviews

RS
Rachel S.
Business Coach · USA · 1 week ago
★★★★★

Tickets that used to sit for days close in hours now.

MT
Mark T.
E-commerce Owner · USA · 2 weeks ago
★★★★★

New hires are fully set up before their first morning coffee.

SW
Sophie W.
Consultant · UK · 3 weeks ago
★★★★

Very reliable for the price point. Give him a clear brief and it comes back done, on time, every time. Needs a little direction on brand-new tasks — fair for a junior.

LR
Liam R.
Agency Founder · Canada · 1 month ago
★★★★★

The knowledge base cut our repeat tickets by a third.

$4.5/hr
from $360/mo