Ananya Q.
👋 About Ananya
Ananya is a seasoned, proactive IT helpdesk virtual assistant with 4+ years of experience resolving IT tickets — accounts, software, remote troubleshooting and escalations. She works independently end-to-end and builds simple automations that keep repeat work off your plate. Certified in ChatGPT, Claude AI, Zapier and working hybrid from Tasks Expert's supervised Mumbai office, she delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one.
🎯 What Ananya Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Senior IT Helpdesk Support Executive — Tasks Expert
Runs the IT helpdesk for an international team: accounts, troubleshooting, onboarding and escalations.
IT Helpdesk Support Executive — Tasks Expert
Resolved IT tickets and managed user accounts for US companies. Promoted for consistent client results.
Desktop Support Engineer — Mumbai BPO
Supported workstation, network and access issues on a large Mumbai BPO floor.
⭐ Client Reviews 4.9 · 5 reviews
Not a single missed call or dropped ticket in months. Total reliability.
The handover notes at the end of every shift are a small thing that changed everything.
Ananya sounds like part of our company, not an outsourced service. Customers cannot tell.
Tickets that used to sit for days close in hours now.
New hires are fully set up before their first morning coffee.
