Akash P.
👋 About Akash
Akash is a seasoned, proactive IT helpdesk virtual assistant with 4+ years of experience resolving IT tickets — accounts, software, remote troubleshooting and escalations. He works independently end-to-end and builds simple automations that keep repeat work off your plate. Certified in ChatGPT, Claude AI, Zapier and working hybrid from Tasks Expert's supervised Mumbai office, he delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one.
🎯 What Akash Can Do
🏆 Key Achievements
⚙️ Skills & Expertise
Core Skills
🤖 AI Tools Certified
🎓 Education & Certifications
🌐 Languages Known
🛠️ Software & Platforms
📋 Experience Highlights
Senior IT Helpdesk Support Executive — Tasks Expert
Runs the IT helpdesk for an international team: accounts, troubleshooting, onboarding and escalations.
IT Helpdesk Support Executive — Tasks Expert
Resolved IT tickets and managed user accounts for US companies. Promoted for consistent client results.
Desktop Support Engineer — Mumbai BPO
Supported workstation, network and access issues on a large Mumbai BPO floor.
⭐ Client Reviews 4.8 · 6 reviews
Our customers regularly compliment the support now. That never happened before.
Response times dropped from hours to minutes and stayed there.
Calm, polite and thorough — even with our most difficult callers.
Not a single missed call or dropped ticket in months. Total reliability.
The handover notes at the end of every shift are a small thing that changed everything.
Akash sounds like part of our company, not an outsourced service. Customers cannot tell.
