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Aaron R. Lead IT Support Assistant
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Aaron R.

Lead IT Support Assistant
★★★★★ 5.0 · 7 reviews · 94% client retention
💼
5+ yrs
Experience
🌍
Any
Timezone
🏢
Mumbai
Office
💻
Hybrid
Work Mode
<2 hrs
Avg response
✅ Verified VA🔒 NDA Signed🔁 Free Replacement🏆 Top Rated

👋 About Aaron

Aaron is a highly experienced IT support virtual assistant with 5+ years of experience managing a business's day-to-day IT — accounts, devices, cloud tools and security basics. He handles complex IT operations end-to-end and has guided junior VAs on AI-first working. Over the years he has kept the IT of US small businesses running — accounts, devices, backups and security — without an internal IT team. Certified in Claude AI, Zapier, ChatGPT and working hybrid from Tasks Expert's supervised Mumbai office, he delivers reliable, high-quality support to businesses across the USA, UK, Canada and Australia — organised, responsive and easy to delegate to from day one.

🎯 What Aaron Can Do

Manage users, licences and access cleanly
Set up and troubleshoot any device remotely
Keep backups running and tested
Handle security basics properly
🔥 Replaces a $6,100/mo local IT support hire — for just $1,360/mo

🏆 Key Achievements

🔐
<1 hr
New-hire full tech setup time
94%
Client retention rate
📅
5+
Years of hands-on experience

⚙️ Skills & Expertise

Core Skills

Network TroubleshootingCloud Storage ManagementSecurity HygieneDevice SetupBackup ManagementWindows & Mac SupportMicrosoft 365 AdministrationGoogle Workspace Admin

🤖 AI Tools Certified

✨ Claude AI✨ Zapier✨ ChatGPT

🎓 Education & Certifications

🎓
BSc IT
Mumbai University · 2021
📜
Google IT Support Certificate
Google · 2023
🏅
Microsoft 365 Fundamentals
Microsoft · 2023

🌐 Languages Known

🇬🇧 English · Fluent 🇮🇳 Hindi · Native 🇮🇳 Punjabi · Native

🛠️ Software & Platforms

🔐
Microsoft 365 Admin
Users, mail & licences
⚙️
Google Admin
Workspace management
🖥️
TeamViewer
Remote fixes
🔑
1Password
Access & credentials
🛡️
Cloudflare
DNS & security
📚
Notion
IT runbook

📋 Experience Highlights

💼

Lead IT Support Assistant — Tasks Expert

2+ years · Current

Manages complete IT operations for an international business: accounts, devices, cloud tools, backups and security hygiene.

🧑‍💼

IT Support Assistant — Tasks Expert

1 year

Handled Microsoft 365 and device support for US companies. Promoted for consistent client results.

🧑‍💻

System Support Engineer — Mumbai corporate office

1 year

Maintained workstations, printers and network access for a Mumbai corporate office.

🧑‍💻

IT Support Executive — Mumbai IT services company

1 year

Provided desktop and network support to business clients of a Mumbai IT services firm.

$8.5/hr
from $43/mo