Crypto Support Solutions for Exchanges & Wallets with Real-Time Assistance
– Starting at just $22/hr
Our Customer-Centric
Philosophy
Integrity
We provide transparent, secure, and honest support for crypto users—ensuring accurate information, ethical practices, and protection of sensitive data.
Flexibility
Our support adapts to wallets, exchanges, NFT platforms, and DeFi tools—offering multilingual, multi-channel assistance tailored to your user base.
Accountability
We track every issue from ticket to resolution, ensuring timely updates, performance metrics, and client satisfaction across all crypto support tasks.
Proficiency
Our trained agents understand blockchain, tokenomics, and crypto platforms—delivering expert-level responses with clarity, speed, and technical accuracy.
Our Services
The best crypto support solutions VA to grow new business
Helpdesk Ticket
Management
KYC & Verification
Assistance
Live Chat &
Email Replies
Password Reset
& Login Support
Wallet Backup &
Recovery Guidance
Exchange Account
Troubleshooting
User Education
via FAQs
Knowledge Base
Maintenance
Community Support
(Discord/Telegram)
User Feedback
Collection
Daily/Weekly
Support Logs
Escalation Workflow
Management
Just 4 Steps to Hire a Crypto Support Solutions
Hiring a crypto support solutions is simple and seamless with our support.
Schedule a Meeting
Connect with our Customer Success Manager to discuss your needs and define the tasks you want assistance with.
Choose Your Virtual Assistant
Select the VA that best fits your requirements from our pool of experienced professionals.
Get Started Quickly
Begin working with your Virtual Assistant within 24 hours to 1 week, depending on your preferences and onboarding process.
Access My Tasks Expert App
Gain full access to our secure Client Portal for seamless task management and communication.
Ready to Take the Next Step?
Schedule a meeting with our experts to discuss your plans and find the perfect solution for your needs.
You Onboard Us - We Support Your Users
After onboarding, your VA will access your helpdesk, understand your product workflows, and begin assisting your users with ticket resolution, FAQs, technical issues, wallet-related queries, and exchange-specific concerns. We ensure fast replies, escalations, and customer satisfaction.
Ticket Response & Resolution
Timely and professional responses across email, Zendesk, or Intercom.
KYC & Login Assistance
Help users submit verification, reset passwords, and log in securely.
Wallet Recovery Guidance
Guide users through phrase-based wallet recovery or support escalations.
FAQ & Knowledge Base Management
Maintain and update helpful articles for your community.
Reviewed on
We are Founded
Clients Trust Us
Completed
Frequently Asked Questions
Q1: Which platforms are you running on?
Binance, Coinbase, KuCoin, Trust Wallet, MetaMask, Ledger and more.
Q2: Are you available 24/7 to help?
Yes. We are available 24 hours a day in rotating shifts if necessary.
Q3: Can you handle live chat?
Yes. We manage Intercom, Crisp, Zendesk, or custom chat tools.
Q4: What about language support?
We support English primarily. For other languages, translation tools or multilingual VAs can be arranged.
Q5: Can you assist with KYC processes?
Yes. We guide users through ID uploads, verification steps, and compliance checks.
Q6: What if a user forgets their password or 2FA?
We follow your recovery SOPs or escalate to your internal team.
Q7: Can I customize scripts and replies?
Absolutely. We follow your tone and approved templates.
Q8: Do you handle high-ticket volume?
Yes. Our VAs are trained to manage busy helpdesks efficiently.
Q9: Can you manage Discord/TG queries too?
Yes. We support Discord, Telegram, and social community responses.
Q10: Is the data secure?
Yes. All conversations and access are confidential. NDAs are available.
UK: +44(203)996-1032
AU: +61(290)984-873