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Frequently Asked Questions
FAQ’s
After purchasing the plan our company supervisor will send you an email and give you the details of the VA. You can assign tasks to your VA via Email, Call, Skype, Intranet applications like Asana & MS Teams etc
You will be contacted by one of our Team Leader within 12 to 24 hours after your sign up and they will assign you a dedicated VA who they think will be the best candidate for you depending on your needs. Normally you can start sending your work the very next day after you sign up (within 24 hours)
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We are committed to delivering on deadline. Turnaround time can depend on the complexity and urgency of the project or tasks at hand. Our turnaround time is between 24 to 48 hours to complete most tasks. If your project is time sensitive, the deadline will be agreed upon before the work begins.
You will be notified by your VA if you are about to go over your hours. There are 2 options. Either you can buy additional hours at $6.5 per hour, or you can just ask the VA to let our Accounts department renew your account when you go over regardless of your renewal date. For example if your original renewal date is on the 10th of each month and you already went over the hours by the 1st of the month, you can just ask the VA to renew your account on the 1st and your next month’s billing cycle starts from the 1st
It’s easy just send us your tasks requirement here – Start Free Trial
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All plans includes:​
- A dedicated Virtual Assistant
- No Recurring Payment – Pay only if you are satisfied every month.
- Preferred VA – A choice of yours
- Data Security
- Confidentiality Agreement (NDA)
- Email/Chat/Phone Support
- Back Up Virtual Assistant​
- Daily and Weekly Report​
- Monitored by Experienced Team Lead​
- Access to our entire team for special tasks​
- A fully trained backup to manage your tasks​
- No hidden fees or add-ons​
- 100% Money Back Guarantee​
Tasks Expert Reviews
Our virtual assistant services can work for anyone, anywhere around the Globe. But don’t take our word for it, listen to our clients they share about their virtual assistant experience.