Frequently Asked Questions
After purchasing the plan our company supervisor will send you an email and give you the details of the VA. You can assign tasks to your VA via Email, Call, Skype, Intranet applications like Asana & MS Teams etc
You will be contacted by one of our Team Leader within 12 to 24 hours after your sign up and they will assign you a dedicated VA who they think will be the best candidate for you depending on your needs. Normally you can start sending your work the very next day after you sign up (within 24 hours)
We are committed to delivering on deadline. Turnaround time can depend on the complexity and urgency of the project or tasks at hand. Our turnaround time is between 24 to 48 hours to complete most tasks. If your project is time sensitive, the deadline will be agreed upon before the work begins.
You will be notified by your VA if you are about to go over your hours. There are 2 options. Either you can buy additional hours at $6.5 per hour, or you can just ask the VA to let our Accounts department renew your account when you go over regardless of your renewal date. For example if your original renewal date is on the 10th of each month and you already went over the hours by the 1st of the month, you can just ask the VA to renew your account on the 1st and your next month’s billing cycle starts from the 1st